Privacy Policy

1. Who we are

Twenty1 Auto Club ("Twenty1", "we", "us" or "our") provides insurance replacement vehicle rentals and direct vehicle rentals from Mississauga, Ontario. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us, rent a vehicle, or use any of our online tools, apps or messaging services (together, the "Services").

We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws.

2. Information we collect

Information you give us

• Contact details: name, phone number, email address and home or delivery address.
• Driver information: driver's licence number, class, expiry date and a copy of your licence, and date of birth to confirm eligibility to rent.
• Insurance claim information: insurance company, policy and claim numbers, adjuster name and contact details, date of loss, and the body shop repairing your vehicle.
• Payment information: credit card details for deposits and charges. Card payments are processed by our payment providers, and we do not keep full card numbers after the transaction.
• Rental details: vehicle requested, rental dates, pickup and return times, fuel and mileage readings, damage reports, photos taken at pickup and return, tolls, fines and other charges.
• Messages: anything you send us by phone, text, email, web form or social media messaging.

Information collected automatically

• Website data: IP address, browser and device type, pages viewed and referring site, collected through cookies and similar tools.
• Vehicle data: some of our vehicles may have GPS or telematics devices that record location, mileage and vehicle condition. We use this to recover vehicles, protect our fleet and resolve disputes, not to monitor ordinary use.

Information from others

We may receive information about you from your insurance company or adjuster, the body shop repairing your vehicle, and the people who refer you to us.

3. How we use your information

• To arrange, confirm and manage your rental, including delivery and pickup.
• To confirm rental coverage with your insurer and bill them directly.
• To verify your identity and that you are eligible and licensed to drive.
• To process deposits, payments, refunds and charges for damage, fuel, tolls, tickets or late returns.
• To contact you about your rental by phone, text, email or messaging apps.
• To protect our vehicles, prevent fraud and theft, and recover vehicles that are not returned.
• To improve our website and Services.
• To send offers about our Services, only where you have agreed. You can unsubscribe at any time.
• To meet legal, tax, insurance and regulatory requirements.

4. When we share information

We do not sell your personal information. We share it only as needed for the purposes above:

• Your insurance company and adjuster, to confirm coverage and bill your rental.
• Body shops and repair facilities working on your vehicle, to coordinate rental dates.
• Service providers that help us run the business, such as payment processors, booking and messaging software, website hosting, cloud storage, email and accounting. They may only use your information to provide services to us.
• Toll and parking authorities, and police, for tickets, tolls (including 407 ETR) and fines incurred during your rental.
• Collection agencies and legal advisers, for unpaid amounts or claims.
• Authorities, when required by law, court order or to protect people or property.
• A buyer or successor, if all or part of our business is sold or reorganized.

Some service providers may store or process information outside Canada, including in the United States. That information may then be subject to the laws of those countries.

5. Messaging and third-party platforms

If you contact us through a third-party platform such as WhatsApp, Facebook Messenger, Instagram, Google or text message, we receive the information you share there, such as your name, profile name, phone number and message content. We use it to reply to you and manage your rental. Those platforms also handle your information under their own privacy policies.

If you connect an account or grant permissions to one of our tools, we only use the data you authorize, only for the Services, and we do not use it for unrelated advertising. You can remove the connection in that platform's settings at any time and ask us to delete the related data.

6. Cookies

Our website uses cookies and similar tools to keep it working, remember preferences, and understand how visitors use it. You can block or delete cookies in your browser settings. Some parts of the site may not work properly without them.

7. How long we keep information

We keep personal information only as long as needed for the purposes above. Rental agreements, claim and billing records are generally kept for 7 years to meet tax, insurance and legal requirements. Copies of driver's licences and vehicle photos are kept only as long as needed to close the rental and any related claim. We then securely delete or anonymize the information.

8. How we protect information

We use reasonable physical, technical and administrative safeguards, including restricted access, password-protected systems, encryption in transit where available, and secure storage of paper records. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach creates a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner of Canada as required by law.

9. Your choices and rights

You can ask us to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Withdraw consent to certain uses, such as marketing. Withdrawing consent for some uses may mean we cannot provide a rental.
• Delete information we no longer need to keep by law.

Send your request to admin@twenty1auto.com. We may need to confirm your identity and will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

10. Children

Our Services are for licensed drivers and are not directed to anyone under 18. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Significant changes will be highlighted on our website.

12. Contact us

Questions or requests about this policy or your personal information can be sent to our Privacy Officer: