End-User License Agreement

1. Agreement to these terms

This End-User License Agreement ("Agreement") is a legal agreement between you and Twenty1 Auto Club ("Twenty1", "we", "us" or "our"). It covers your use of our website, online booking and request forms, customer portal, mobile or web apps, chat and messaging tools, and any related software or content (together, the "Software").

By accessing or using the Software, you agree to this Agreement. If you do not agree, do not use the Software.

Renting a vehicle is also governed by the separate Twenty1 Auto Club rental agreement you sign at the time of rental. If that rental agreement conflicts with this Agreement on a rental matter, the rental agreement applies.

2. License

We grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Software to request, book, manage and pay for vehicle rentals and to communicate with us. This license is for your personal use or the internal use of your business.

3. Restrictions

You agree not to:

• Copy, modify, sell, rent, sublicense or distribute the Software.
• Reverse engineer, decompile or try to extract the source code, except where the law allows it.
• Use the Software for anything unlawful, fraudulent or misleading, including making false bookings or giving false insurance or identity information.
• Use bots, scrapers or automated tools to access the Software, or interfere with its security or operation.
• Upload viruses or harmful code, or try to access other users' information.
• Remove or change any copyright, trademark or other notices.

4. Your account and information

You agree to give accurate, current and complete information, including your driver's licence and insurance claim details, and to keep it up to date. You are responsible for keeping any login details private and for all activity under your account. Tell us right away at admin@twenty1auto.com if you think your account has been used without permission.

5. Bookings, approvals and payments

A request or booking made through the Software is not confirmed until we confirm it. For insurance replacement rentals, coverage, the approved vehicle class and the number of days are decided by your insurer. You are responsible for any amount your insurer does not cover, including upgrades, extra days, fuel, damage, tolls, tickets and deductibles, as set out in your rental agreement.

6. Third-party services

The Software may use or link to third-party services, such as payment processors, maps, messaging apps and social media platforms. We do not control those services and are not responsible for them. Your use of them is governed by their own terms and privacy policies.

7. Ownership

The Software, including its design, text, graphics, logos and the Twenty1 Auto Club name and brand, is owned by Twenty1 Auto Club or its licensors and is protected by Canadian and international intellectual property laws. This Agreement does not give you any ownership rights. All rights not expressly granted are reserved.

8. Feedback

If you send us suggestions or feedback about the Software, we may use them without any obligation to you.

9. Privacy

Our collection and use of your personal information is described in our Privacy Policy, which forms part of this Agreement.

10. Updates and availability

We may update, change, suspend or discontinue any part of the Software at any time. We do not guarantee that the Software will always be available, uninterrupted or free of errors.

11. Disclaimer of warranties

To the extent permitted by law, the Software is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. Vehicle availability, photos and descriptions shown in the Software are for general information and may change.

12. Limitation of liability

To the extent permitted by law, Twenty1 Auto Club and its owners, employees and agents are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, data or business, arising from your use of or inability to use the Software. Our total liability for any claim relating to the Software is limited to the greater of the amount you paid us for the Service the claim relates to, or $100 CAD. Nothing in this Agreement limits liability that cannot be limited under Ontario law.

13. Indemnity

You agree to indemnify and hold Twenty1 Auto Club harmless from claims, losses and costs, including reasonable legal fees, arising from your misuse of the Software, your breach of this Agreement, or false information you provide.

14. Termination

This Agreement remains in effect while you use the Software. We may suspend or end your access at any time if you breach this Agreement or misuse the Software. You may stop using the Software at any time. Sections on ownership, disclaimers, limitation of liability, indemnity and governing law continue after termination.

15. Governing law

This Agreement is governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. You agree that the courts of Ontario have jurisdiction over any dispute relating to this Agreement.

16. Changes to this Agreement

We may update this Agreement from time to time. The updated version will be posted on this page with a new "Last updated" date. Continuing to use the Software after a change means you accept the updated Agreement.

17. General

If any part of this Agreement is found invalid, the rest remains in effect. Our failure to enforce any term is not a waiver of it. You may not assign this Agreement without our consent. This Agreement, together with our Privacy Policy and any rental agreement you sign, is the entire agreement between you and us about the Software.

18. Contact us

Questions about this Agreement can be sent to: